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Third-party sellers are prohibited from sending unsolicited packages to customers. If you receive a package that you did not order and is not a gift, report it immediately.
When you receive a package that you didn't order, it may be a scam called "brushing". "Brushing" scams occur when bad actors send packages to publicly available names and addresses.
If you receive a package or item that you didn't order:
- Confirm that it was not a gift that was sent to you.
- Check with friends and family to find out if they ordered the package.
If you confirm that the package addressed to you wasn't ordered by you or anyone you know, report the package online by going to the Report Unwanted Package form.
If you receive a package addressed to someone else and is unknown to you, please contact Customer Service.
You can also contact Customer Service for support you with reporting the issue to the investigations team. When contacting Customer Service, please provide the following information:
- Number of unwanted packages received.
- A tracking number from at least one of the packages (found on the shipping label)
- Any additional information to assist the investigation.
If you'd like to know about return options for the package, contact Customer Service.
Amazon investigates reports of "brushing" and takes the appropriate action against bad actors that violate our policies. Amazon may suspend or remove selling privileges, withhold payments, and work with law enforcement during investigations.
To learn more, visit Trustworthy Shopping at Amazon.
